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Posted my watch on the Wednesday.. Back Friday afternoon. Repairs fixed. Reasonably priced. Overall 10/10 Would highly recommed 👍🏼
The team has done an incredible job in fixing my watch. On top of that, they kept me in the loop constantly about the process. Due to the current situation, they also offered a next day delivery straight to my door. I do truly recommend their service.
I've brought several different makes of watches from different countries, and they have been able to solve all of the challenges I've presented. I'm so grateful to have found this company. Don't hesitate!
Watch Problem? Look 👀 No Further ❗️ This is Your Only One ☝🏼 Stop 🛑 Watch Repair Shop 🏬 For All Your Watch Problems, They Fixed My Rolex Yacht-Master 168622 Crown 👑 & Did an Awesome 😎 👏🏼 Amazing 😉 Job. Well Done 👍🏼 Love 💓 You Guys 💯% Highly Recommendation, Perfect 👌🏼 From Top To Bottom, Brilliant, Kind & Friendly Communication is Spot On. I’m Giving Them Extra 5 Stars ⭐️ ⭐️⭐️⭐️⭐️ Love 💕 it 💯%
I have visited Watch Repair Piccadilly on five separate occasions over the past few years. The brilliant specialists there have given me first class service- ranging from a simple tune up to an extended restoration. From the most involved repairs to simple battery changes, I can not recommend them highly enough. Mr Santos runs the business according to an ethic of a bygone era, he offers a top rate service, for a fair price, and takes real pride in the mastery of his craft. You can trust this business with your valued possessions and be certain that you will receive them back in perfect working order, they stand behind the work they do which is why I’m a repeat customer.
I took a Seiko with a lot of sentimental value to the shop to repair as it stopped running. They informed me that the mechanism was obsolete and needed replacing. After not much more information on that regarding procedures I decided to trust the good reviews id seen earlier on google and went ahead with it. I collected my watch to see the dial had been completely chipped between the 11 and 1 o’clock markers. This was completely disregarded on collection and was given back to me without an apology and as though nothing had happened. I tried to see past this but later on that day I noticed that they had replaced the hands with much larger and what where in my opinion completely inappropriate ones for the small dress watch that is was. They drilled into the dial’s small day/date window to extend the width on the left side without my knowledge or consent in order to “fit” it in. The entire dial also now sits at about 2mm deeper in the case than it did originally too. What was a very special little watch to me has now been completely ruined thanks to the hands of whoever was involved in this. Originally I was offered a replacement watch of the same model and year, but in my opinion this is completely missing the point. I asked for a full refund of what I paid to have the repair which was received. I went with google and trusted the reviews for this but couldn’t have got it more wrong. I’ve never left a review on google before but felt leaving this info was somewhat important. I maybe should have read things a little closer and what exactly the 5* reviews where reviewing as it seems whoever was left in charge with my watch could probably really just about change a battery, let alone anything else. Truly terrible service and honestly wouldn’t recommend anybody to do business with unless you’re getting your strap resized. I think anybody would expect full knowledge on the complete procedures, and this would always include visual changes. I have included a picture of the watch taken shortly before I took it to the shop, and a picture of the watch the day It was collected. Don’t take the risk with this place if you care about your watch as much as I did!
I brought my watch to get its mechanism repaired, battery changed, and strap replaced. The service was efficient and friendly and the pricing was very reasonable. An absolutely fantastic small business, which I cannot possibly recommend enough!
Exceptional customer service from these guys. Reasonable prices and many jobs are done while you wait. Wonderful staff. Highly recommended.
I highly recommend this teeny tiny shop in Piccadilly Circus station. These guys really know what they are doing!! Thanks to both Joel and Jonathan for getting my watch fixed. I bought a mechanical watch recently and it had issues with the dates. The day I went to them they tried to look at it and fix on the spot but they said it would take longer and asked me to leave the watch with them. I left it with Joel at the shop in December and he assured me that they will fix it. It took slightly longer than expected for them to fix the watch during Christmas Holidays and parts but Jonathan was always available to respond to my queries even when the shop was closed and kept me informed during this period and was on hand to answer any queries - Jonathan is very passionate about watches as well. This is why it makes them different from other shops. I finally collected my watch yesterday and was so happy. Not just because the problem with the date was fixed but also the customer service they provided was impecable. Will definitely go to these guys in the future and I highly recommend them.