Effective Date: 4 April 2025

Watch Repair Piccadilly (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or engage with our services.

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1. Who We Are

Watch Repair Piccadilly
📍Located in Piccadilly Circus Underground Station, London
📧 Email: info@watch-repair-piccadilly.co.uk
📞 Phone: 020 3951 0266

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2. What Information We Collect

We may collect and process the following types of personal data:

• Contact details: name, phone number, email address

• Device data: IP address, browser type, cookies

• Service-related data: watch brand/model, repair history, order details

• Communication records: emails, enquiries, reviews, or feedback

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3. How We Use Your Information

We use your personal data to:

• Provide and manage our watch repair and servicing

• Respond to enquiries and provide quotes

• Process orders and contact you regarding appointments or updates

• Improve our website, customer service, and communications

• Comply with legal obligations and prevent fraud

We will never sell your information to third parties.

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4. Legal Basis for Processing

Under UK GDPR, our legal grounds for processing your data include:

• Consent: When you submit a contact form or email us directly

• Contractual necessity: To perform a service you’ve requested

• Legal obligation: For tax and record-keeping requirements

• Legitimate interests: Improving our service and user experience

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5. Cookies and Tracking Technologies

Our website may use cookies to improve functionality and user experience. You can manage your cookie preferences through your browser settings.

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6. How We Store and Protect Your Data

We store your data securely using modern IT infrastructure and take reasonable steps to prevent loss, misuse, or unauthorized access. Only authorized personnel have access to your personal data.

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7. Data Retention

We retain personal information only for as long as necessary:

• Customer records: up to 6 years for legal and tax purposes

• Enquiry emails: up to 12 months unless required longer

• Cookie data: as per your browser and consent settings

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8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Correct inaccuracies in your information

• Request deletion of your data (subject to exceptions)

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email us at info@watch-repair-piccadilly.co.uk.

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9. Third-Party Links

Our website may contain links to third-party websites (e.g. Instagram). We are not responsible for the privacy practices of these external sites.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

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Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
📧 info@watch-repair-piccadilly.co.uk
📞 020 3951 0266